deliveries & returns

All you need to know about how your jewellery will get to you, and what to do if there are any problems…..

Postage - UK

All jewellery items will be sent by special delivery (tracked and insured) as required by Royal Mail at a subsidised cost of £4.95. Free postage will be applied to any order over £200.

For in stock items the estimated dispatch time is 2-3 business days. Occasionally there may be delays in this due to holidays, but if this applies you will be notified at the time of purchase.

Any items not currently in stock will be made to order. This requires sufficient time to source materials, make, and send for hallmarking. We estimate most orders will be available within 4-6 weeks.

If you have a particular date by which you need to receive your jewellery please let us know, and we will look into whether we can meet that date.

We regret that we cannot be held responsible for any delay in delivery due to circumstances under our control. If an item fails to arrive by 30 days after dispatch, and the Royal Mail tracking information confirms that there has been a failed delivery, we will consider that item lost and offer either a refund or a replacement (where available).

Postage - International

International orders are very welcome, but there are some countries that have restrictions on the import of jewellery. We reserve the right not to accept your order if your country is affected by this.

At the time of writing, we are unable to export jewellery items to Australia.

For in stock items the estimated dispatch time is 2-3 business days. Occasionally there may be delays in this due to holidays, but if this applies you will be notified at the time of purchase.

Any items not currently in stock will be made to order. This requires sufficient time to source materials, make, and send for hallmarking. We estimate most orders will be available for despatch within 4-6 weeks.

If you have a particular date by which you need to receive your jewellery please let us know, and we will look into whether we can meet that date.

You should expect the delivery time after the order is despatched to take up to 10 days. Please take this into account in planning when to order.

We regret that we cannot be held responsible for any delay in delivery due to circumstances under our control. If an item fails to arrive by 30 days after dispatch, and the Royal Mail tracking information confirms that there has been a failed delivery, we will consider that item lost and offer either a refund or a replacement (where available).

Returns

We are happy to accept returns of most of our items for any reason, but the item must be returned to arrive in new and unused condition within 14 days of receipt. Any refund due excludes postage costs unless the item was faulty.

Regrettably it is not possible for us to accept returns on personalised items unless there is a fault with the item. If there has been damage in transit, or if you have any concerns about the item when you receive it, please contact us straight away.

If you are returning jewellery to us, we strongly recommend that you use Royal Mail Special Delivery which includes insurance and tracking. We cannot accept responsibility for any items that go missing on their way back to us.

Bespoke Items

If you are interested in discussing having a bespoke item made, please contact us. Give us as much information as you can about what you are looking for, and we will get in touch to chat about how we can help you.

Expected timescales for work, and costs of the jewellery will be agreed prior to the order being accepted. Once the bespoke agreement has been finalised and signed, a 50% deposit will be taken to cover materials. On completion the balance of the payment will be due before the item can be released.

If a bespoke order is cancelled after payment is received, unfortunately we are unable to refund the deposit. We are not able to accept returns on bespoke items.

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Roost Home Living
6 Crescent Walk, West Kirby, CH48 4DA

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