What information do you hold about me?
When you place an order, or sign up for notifications or offers through our website, we will collect a certain amount of personal information about you.
For those placing an order or opening an account this includes your name, address, email address, telephone number and details about your order. We will use that information in case we need to contact you about an order, and to deliver that order to you. We will retain that information until you tell us you no longer wish us to.
For those signing up to our notifications and offers, we will hold your name and email address. We will use that information to keep you up to date with our news, events, and offers. We will retain that information until you tell us you no longer wish us to. You have the option of unsubscribing at any point, by clicking on the unsubscribe button on our emails, or by contacting us.
If you have contacted us with a query about a product or a bespoke design, we will hold your name and email address or telephone number, as well as information related to our discussion or your order. We will retain that information until you tell us you no longer wish us to.
We use technology to track the behaviour patterns of visitors to our website. This includes the use of ‘cookies’ which could be stored on your browser. You can usually modify your browser to prevent this happening, but you may lose some of the functionality of the website if you do this. For example, your browser will need to download cookies to create a personal wishlist, or to remember what you have placed in your shopping basket. The information collected in this way, including your IP address, your approximate geographical location and how you found our website, could be used to identify you unless you modify your browser settings.
Where do you store my data?
We use the services of a company called MailChimp, who hold all our customers’ data on secure servers in the USA. If you want to know more about how they look after the data, please look here. (link: https://mailchimp.com/legal/privacy/)
Do you hold any of my financial information?
All of the transactions that take place for our website are directed through dedicated financial services companies. This includes PayPal and Stripe. Wise Fig Jewellery holds no financial data. If you want to find out more about how PayPal and Stripe look after their data, look here (https://www.paypal.com/uk/webapps/mpp/ua/privacy-full) or here (https://stripe.com/gb/privacy)
Can I see the data you hold about me?
Yes, of course. Just ask us and we will send it to you.
What about my right to be forgotten?
If you would like us to delete any or all of the information we hold about you just let us know, and we will ensure that is done within 30 days.