Wise Fig Jewellery is handmade, and as such it is expected that there will be variations between items, and occasional imperfections. We see these as part of the attractive and unique nature of the pieces, and feel they add to their character. If there is anything you are not happy with on receiving your jewellery please let us know as soon as possible.
Ordering: In stock items can be ordered directly through the website. If an item is showing as out of stock it is usually still possible to place a back order, but there will be a 4-6 week delay in receiving that item to allow time for it to be made. If you are interested having an bespoke item made, please complete our bespoke enquiry form with as much information as you can, and we will contact you to discuss the possibilities.
Payment information: We accept payment through our website using debit or credit cards through Stripe, or PayPal. Full payment (including postage costs where applicable) must be received before the item is dispatched. In the case of a bespoke order, once the order has been agreed by both parties a minimum 50% deposit will be taken. The balance is due on completion of the item. The item will not be dispatched until full payment (including postage costs where applicable)has been received.
For in stock items the estimated dispatch time is 2-3 business days. Occasionally there may be delays in this due to holidays, but if this applies you will be notified at the time of purchase. Any items not currently in stock will be made to order. This requires sufficient time to source materials, make, and send for hallmarking. We estimate most orders will be available within 4-6 weeks. If you have a particular date by which you need to receive your jewellery please let us know, and we will let you know whether we can meet that date.
UK postage: All jewellery items will be sent by special delivery (next working day delivery, tracked and insured) as required by Royal Mail at a subsidised cost of £4.95. Free postage will be applied to any order over £200.
International delivery: International orders are very welcome, but there are some countries that have restrictions on the import of jewellery. We reserve the right not to accept your order if your country is affected by this. At the time of writing, we are unable to export jewellery items to Australia.
Additional charges: International orders may incur additional charges such as tax or customs charges. We are unable to offer any information about these as they will differ for each product and country, and they are solely the responsibility of the customer.
Returns: Returns are accepted when received in new and unused condition within 14 days of receipt. Any refund due excludes postage costs unless the item was faulty. Regrettably it is not possible for us to accept returns on bespoke or personalised items unless there is a fault with the item. If there has been damage in transit, or if you have any concerns about the item when you receive it, please contact us straight away. If you are returning jewellery to us, we strongly recommend that you use Royal Mail Special Delivery which includes insurance and tracking.
Guarantee: Wise Fig Jewellery items are guaranteed against problems arising from defects in workmanship for 12 months from the date of receipt of the item. We would be happy to address any problems arising after that date but would need to charge a fee for the repair and return postage. Any damage due to mistreatment, trauma or accident is not covered under this guarantee. Information on how to care for your jewellery can be found here.
Jewellery sizing: Information about the sizing of our jewellery can be found here. Resizing of jewellery is sometimes possible but will incur a fee (plus return postage). Please contact us if you wish to discuss having your item resized.
Precious metal costs: Precious metal costs vary over time, and it may be necessary for us to adjust our prices accordingly. We reserve the right to do this without notice at any time. Bespoke orders where the price has been already agreed by both parties will not be affected.